Social media marketing has exploded into the online marketing industry within the last few years and has completely redefined it. With well over 3 billion active users, the figures are set only to rise, and many companies have already begun to capitalize on its valuable assets, influence, and connectivity.
We have outlined 4 secrets below to growing your business with social media and ultimately improving your revenue and audience.
1. Promote your e-commerce store
This point may sound obvious at first, but it is critical that this is executed correctly. Ensure users can easily find your store by linking to it in your profile descriptions, posts, stories, and tweets; However, you must keep in mind that consumers do not want to be ‘sold’ to. Some businesses swear by certain ‘content to hard sell’ ratios, for example, 5 posts of purely unique content and inspiration that your followers will value, then 1 post with a hard sell and direct link to your online shop or service.
2. Content is King
Little and often, an age-old saying, but one that reigns true in the world of social media. Your customers and followers do not want to be bombarded every hour, they can quickly grow tired of your content, no matter how unique or engaging it is. You have to leave them wanting more.
In terms of what your social media posts should contain. Content really is king. The videos, photos or text that you post cannot be repetitive or flat. Some of the most popular types of posts that have gone viral include humor and creativity. Ensure though that you keep your target audience in mind when creating content and keep it relevant.
3. Influencers and Bloggers
Once a very misunderstood industry. Businesses are now understanding the vast potential influencer marketing has for their business. Influencers are everyday people from all walks of life, who particularly inspire a group of individuals who idolize or respect their values and opinions. By expertly selecting influencers who match your product or service values you have the ability to reach a very niche but widespread target audience.
Social media is a means of communication after all. It is important to engage in conversation with not only your followers but other businesses and brands too. Being polite, witty and friendly when interacting with others on social media is key.
However, you must ensure that any awkward or abusive comments and interactions from users are dealt with professionally and calmly. If you have an employee who controls your business account, it is of paramount importance that they understand this too. The world is watching, and social media has the power to spread rude or abusive reactions from a business very quickly. In the past it has even helped to completely destroy the reputation of brands, so count to 10 and reply with consideration and respect.
In conclusion, social media incorporates a huge number of target markets, although different platforms appeal to different types of users (for example Snapchat appeals to ages 18-25, and Facebook pre-dominantly ages 18-45), social media as a whole is used by almost every culture, age, and nationality on Earth. As long as you are providing enriching content and utilizing appropriate marketing techniques like influencers or adverts, you will begin to see positive growth in followers and engagement on your social accounts, which should transcend to sales and profit for your business.